David and Maria have been involved in Real-Estate for a combined 40+ years and are fellow investors…therefore we understand exactly how owners want to be treated. The important thing to an investor is to be profitable and worry free. This is our goal.
Currently, our company manages around 250 units. We believe in quality over quantity…so that we can maintain high levels of responsiveness to our owners and tenants.
Yes. We are active investors in the Charlotte Real-Estate market and have several rental properties in our own portfolios. We are active members of the local Real-Estate Investor Association (REIA Groups)
At the current moment, our Team consists of 10 Full-time employees in the office and out in the field to support our portfolio. We also have a large extended team of Vendors that we outsource and refer maintenance services to.
Continuing education, compliance & networking is very important to us:
-National Association of Property Managers (NARPM),
-National Association of Realtors (NAR),
-Charlotte Regional Real-estate Association (CRRA),
-Better Business Bureau (BBB) A+ Rating
-Metrolina Real-Estate Investors Association
-Charlotte Real-Estate Investors Alliance
Services & Pricing
We are a full-service Real-Estate Firm which means that we can help you buy, sell, rent and manage your rental properties. Our Rental Services include Property Marketing, Tenant Screening, Rent Collection, Bookkeeping, Financial Reporting, Property Inspections, Maintenance Coordination, Eviction Oversight and Legal Compliance.
Property Management is 8% of the Monthly Rent with a $99. Minimum
Tenant Placement is 50% of the First Month’s Rent
Lease Renewals are 25% of One Month's Rent
We believe in having a simple, transparent and all-inclusive pricing structure without extra junk fees. We do not have a surcharge on repairs or maintenance. Some companies will try to get you to sign because they offer a low rate. As the saying goes, if it is too good to be true, it probably is. Once you’ve signed, a company that seemed inexpensive will now charge you lots of extra fees. Remember, a property management company has to make money, so if they aren’t making money from the low monthly fee they will find another way to do it.
We do not charge any fees until the property is rented unless we are involved in coordinating rehab and rent ready projects. We start marketing for new tenants 60 days prior to a tenant leaving to ensure low vacancies
To guarantee maximum exposure we market our properties on the Realtor MLS system along with over 100 high traffic rental websites and signage. We use wide angle lens photography and video tours to make your property stand out.
$99 Set Up Fee will be charged to the Owner.
This fee accounts for the Initial Home Survey, set-up of all bank accounts, software, introduction packets, Collect HOA Documents and Questionnaire, organizing with any existing tenants, outgoing tenants, co-operating Realtors, Transfer from Previous Agent Manager, and/or Owner's points of
contact to gain access to the home to integrate the home into Agent’s care.
Yes, every month we will send you a detailed owner packet containing an income-expense report, invoices, receipts, and surveys. In addition, you may access this information 24/7 from your online Owner Portal.
Both, Due 1st of the month.
Rent is collected from the Tenant between 1-5th of the month...or it is considered late.
If it is late, Owners will be notified via email on the 6th of the month.
If a Tenant is late it is typically no more than 1 to 2 days late which should not affect the time that Owners receive disbursements.
Assuming we have collected rent, we then process all of your expense payments to vendors and then Our Team pays/disburses money to Owners on the 2nd Friday of every month.
Depending on the Owners receiving bank....please allow for 2 to 3 business days for the electronic transfer to hit your bank account.
Owners will also be emailed an Owner Packet containing a detailed income and expense statement and copies of all invoices paid.
Although we would like to earn your sales business…You are not required to sell the property with us.
Call or email us anytime and someone will either pick up the phone or respond within 1 hour or less. Depending on how much interaction you want, we will keep you in the loop with all pertinent matters. In addition, we email out owner packages monthly which include property notes along with detailed financial and maintenance reports pertaining to your account.
These reports are available 24/7 on our online Owner Portal.
Our goal is to respond to Owners and Tenants in under 1 hour.
Based on your plan we guarantee tenants for 6-12 months. Meaning that if we placed the tenant and managed the property and it doesn’t work out…than we will place a new tenant free of charge.
Some companies, such as ourselves, will offer eviction warranty. It is only a small fee, but it will give you major coverage should you need to evict a tenant. Please inquire for details
We believe in earning your business on a month to month basis and have a 60-day cancellation policy with no penalty.
Typically, 14 days or less. We start marketing for new tenants 60 days prior to a tenant leaving to ensure low vacancies. We also have a very high tenant retention rate on average our tenants stay 2.5 years.
Because we thoroughly screen tenants…We have not had an eviction for a tenant that we place and managed in the last 2 years. We do help evict Tenants that have been placed by Owners and other PM companies upon taking over Property Management.
In the Spring Summer market...Under 14 days in many cases less. In Fall Winter when there is less demand under 21 days
We use 3 different data sources to create a detailed comparable rental analysis report for you. The report will show rent values and days on market for similar properties in the same area that have rented or currently on the market over the last 6-12 months. We make it a point to compare apples to apples to help you decide on best rental price that will open the market vs narrow the market.
-Employed with verifiable household monthly gross income of at least 3x the rent
-No evictions in the last 2 years
-Evictions within last 3 to 5 years require balance paid off and higher security deposit
-60 days’ recent pay stubs
-2 years Income Tax Return and 3 months’ bank statements for self-employed
-Good references and verification from current & previous Landlord
-No Felony Conviction record within 7 years for any of the following:
Murder, Manslaughter, Assault, Robbery, Rape, Child Molestation, Kidnapping, Arson
- No Felony Conviction record within 7 years for any of the following:
Manufacture, Delivery, sale of Illegal Drugs, or Possession with intent to Deliver
-No Registered Sex Offenders
-Good attitude and ability to cooperate during screening process Government IDs
600 or higher (Pass)
520-599 (Pass with qualified co-signer and or increased security deposit of 1.5 to 3 times the monthly rent)
519 and below(Automatic Denial)
We encourage our tenants to pay via their online tenant portal. They can also make a deposit at our bank or pay by check.
We do allow for owner input. Keep in mind, we have been doing this for a long time and have executed thousands of successful leases...Our screening process and lease agreement is extremely comprehensive and designed to protect you….so we encourage you to leave this to us and depend on our experience.
Typically, security deposits are equal to one month’s rent in some cases more. The deposits are held in our secure trust account. When tenants move out we inspect the home and withhold anything above and beyond normal wear and tear. The money is credited to you to be applied towards maintenance and repair if necessary.
You have the right to choose the type of pet, breed, and size. You can refuse pets but keep in mind that around 65% of today’s renters have pets. So by allowing select pets, you can increase the demand on your property which helps in getting the top price in a shorter amount of time. Tenants pay a ($300/Year/Pet) Pet Rent Fee.
We do not for a few reasons
The goal is to follow a proven system and set of checklists...to remain objective vs subjective and to avoid mistakes and liability
1-We have systems in place that work to better serve you. We do this day I and day out and have a screening process that we do not deviate from to ensure success and decrease liability.
2-We also want to protect you and us from Fair Housing Lawsuits that can easily result in not following our system verbatim for everyone. And also sharing sensitive screening info with Owners
3-Here is a link to our screening parameters. And if we approved the applicant...that means that they have passed and that's all that is necessary to avoid liability and avoid making statistically bad judgment calls
4-We haven't had to evict a Tenant that we placed in over 1.5 years using our system
5- You chose us for a reason. Because you felt that we can manage your property effectively...which we will do as long as we follow our systems and procedures.
Move in and Move out Inspections are included in your plan. We offer 3 & 6-month periodical inspections along with detailed reports with pictures which will be shared with you on your online Owner portal. We will also assist in coordinating any necessary repairs and updates.
Tenant contacts us, we respond within an hour, we try to resolve the problem over the phone first and then dispatch one of our maintenance vendors to resolve issue. If the issues were caused by the Tenant…than the Tenant will receive the bill. If it is matter of normal wear and tear, we pay the bill out of the collected rent on your behalf and you get a detailed accounting report, copy of invoice and follow up.
Our lease requires the Tenants change the filters at least every 90 days. Tenants are advised of the benefits of changing the filters and that if filters are not changed they can be held liable for HVAC Service and Repair costs. When we do onsite surveys of the home we check to make sure that they are changed. If not, we change them at the cost of the Tenant.
Typically, the Tenant is responsible for lawn maintenance. In some cases, we handle Lawn Maintenance to preserve the lawn quality and charge the Tenant
Yes we do…but we advise against it as they don’t always cover what you expect and they take much longer to make repairs than the vendors that we work with…which causes potential problems with the Tenants.
Yes, as long as they comply with our quality standards
Late Pays and Eviction
Late Pays and Eviction:
How do you handle Tenants that Pay Late and Evictions?
Our approach towards late paying Tenants and Eviction is more of a preventative approach...meaning that we emphasize a very thorough screening process on the front end and approve only highly qualified renters that can pay their rent on time so we do not have to evict.
In the event, these circumstances do arise here is our approach to mitigate the problem:
Rent is due on the 1st and late after the 5th of the month. On the 6th of the month, by default, we send out "10 Day Demand Notice" to all late paying tenants...which is the first step in the eviction process. Typical most tenants pay only a few days late and we do not need to evict.
If we do not receive the rent within 10 days than we file an Eviction with the court.
We outsource our evictions to a local eviction attorney to ensure that it is completed as efficiently as possible. Our Team will oversee everything from beginning to end.
The cost of evictions vary depending on the scenario...but typically cost the Landlord $300-$600 and include.
-Meet the Sheriff and locksmith for lockouts.
-Survey the property and coordinate all steps to make the property rent ready again.
If we need to evict a Tenant that we did not place there is an additional $200 oversight fee.
TouchPoint offers an Eviction protection plan for $16./month which will cover up to $800. in legal fees and court costs. This plan is only offered for Tenants that we place.
We also provide 6-12 months Tenant Guarantee depending on which plan you choose...which means that if a tenant that we placed breaks the lease we will replace them at no charge.